Frequently Asked Questions
What is Prime Group?
Prime Group is a B2B wholesale distributor of home appliances and consumer products.
Do you sell to individual customers?
No, we supply only to retailers, dealers, and distributors.
Where are you located?
We are based in Trichy, Tamil Nadu and supply across India.
What brands do you supply?
Prestige, Usha, Philips, Havells, Borosil, Sleepwell, Eureka Forbes, Casio, VIP and more.
Do you support bulk orders?
Yes, we specialize in bulk wholesale orders.
Is there a minimum order quantity?
MOQ depends on product and brand. Contact us for details.
Do you offer credit?
No. We follow a strict No Credit Policy. 100% advance payment required.
What payment methods do you accept?
Bank transfer and UPI payments are accepted.
Do you provide GST invoice?
Yes, all orders come with a proper GST invoice.
Can GST details be changed later?
No, GST details cannot be changed after invoice generation.
Do you deliver across India?
Yes, we provide Pan India delivery.
How long does delivery take?
Delivery usually takes 1–7 working days depending on location.
Are shipping charges included?
Shipping charges are extra based on order size and location.
Do you accept returns?
Returns are accepted only for damaged or defective products.
What is the return time limit?
You must report within 48 hours of delivery.
Do you provide refunds?
No, we provide replacement only.
Can I return unsold stock?
No, unsold stock or slow-moving items cannot be returned.
What if goods are damaged in transit?
Report immediately with photo/video proof within 48 hours.
Do products have warranty?
Yes, warranty is provided by the respective brand.
How can I place an order?
You can contact us via phone or WhatsApp to place orders.