SHIPPING POLICY

Shipping & Delivery Policy

At Prime Group, we are committed to ensuring safe and timely delivery of all bulk orders. As a B2B wholesale distributor, our shipping process is structured to handle large and business-critical deliveries.

1. Order Processing

  • Orders are processed only after payment confirmation
  • Processing time depends on product availability and order size
  • Orders are typically prepared within 1–3 working days

2. Shipping Methods

  • Orders are dispatched through trusted transporters, logistics partners, or courier services
  • Mode of transport is selected based on:
    • Order size
    • Delivery location
    • Cost efficiency

3. Delivery Timeline

  • Delivery time varies based on location and logistics conditions
  • Estimated delivery timelines:
    • Tamil Nadu: 1–3 days
    • South India: 2–5 days
    • Other states: 3–7 days

👉 These are approximate timelines and may vary.

4. Shipping Charges

  • Shipping charges are extra unless specified
  • Charges depend on:
    • Order quantity
    • Weight and volume
    • Delivery location
  • Final shipping cost will be informed during order confirmation

5. Risk & Responsibility

  • Once goods are dispatched, the responsibility is transferred to the buyer and transporter
  • Prime Group is not liable for:
    • Transit delays
    • Damage caused during transportation (handled as per return policy)

6. Delivery Confirmation

  • Buyers must ensure proper receipt of goods at delivery point
  • Any visible damage must be noted and reported immediately

7. Delays

  • While we strive for timely delivery, delays may occur due to:
    • Transport issues
    • Weather conditions
    • Government regulations
    • Other unforeseen circumstances

👉 Prime Group is not responsible for such delays.

8. Incorrect Address / Details

  • Buyers must provide accurate delivery details
  • Prime Group is not responsible for delays or losses due to incorrect information

9. Partial Shipments

  • In some cases, orders may be shipped in multiple consignments based on stock availability

10. Contact for Shipping Queries

For shipping-related queries:

Prime Group
📍 Trichy, India
📞 Phone: [Your Number]