Returns Policy

At Prime Marketing, we deal in bulk (B2B) orders. Due to the nature of wholesale transactions, we follow a strict return and replacement policy.

1. No General Returns

All sales are final. We do not accept returns for:

• Change of mind
• Excess quantity ordered
• Market demand changes

2. Eligible for Replacement

Returns are accepted only in the following cases:

• Damaged products
• Defective items
• Wrong product delivered

3. Claim Time

Customers must report issues within 48 hours of delivery.

4. Proof Requirement

To process a claim, customers must provide:

• Unboxing video
• Product images clearly showing the issue

5. Replacement Policy

• Approved claims will be eligible for replacement only
• No refunds will be issued

6. Non-Eligible Cases

We do not accept claims for:

• Minor packaging damage
• Slight color/size variation
• Improper handling by customer

7. Contact

For any issues, contact us via:

• WhatsApp
• Email support

By placing an order, you agree to our terms and conditions.